35 years of learning, leadership and building hospitality experiences.
From Taj’s service culture and operating excellence to developing ama Stays & Trails, a career shaped by people, purpose and the guest.
Discover my story ↗Independent hospitality advisor · Board advisor
A lifetime in hospitality. A commitment to what comes next.
My journey spans 35 years with IHCL and the Tata Group, helping shape guest experiences, businesses and people. Today I bring those learnings to founders, hotel owners and developers building the next generation of hospitality ventures.
A professional legacy and a new chapter in independent advisory
Purpose. Experience. Performance.A life in hospitality · An independent perspective
Two dimensions. One philosophy.
Honouring a legacy. Helping hospitality businesses grow.
Explore the experience that shaped my outlook—and how it informs the work I do with owners and founders today.
Independent advice for the next stage of your hospitality business.
New hotels and resorts, portfolio expansion, guest experience, owner representation and stronger operating foundations.
See how I can help ↗What an advisory engagement can look like
A focused business review, a defined project from concept to launch, or continuing counsel to an owner or leadership team. The scope is shaped by the needs of the business—not a standard package. Discuss a mandate
The experience behind the advice
A hospitality career, viewed through the eyes of an owner and a guest.
A successful hotel is more than a building, a brand or a business plan. It is how these elements work together, consistently, for the guest and the owner.
Over 35 years with IHCL and the Tata Group, I worked across hotel operations, new openings, service design, business excellence and brand development. As a founding member of ama Stays & Trails, I helped build and scale a luxury villa platform while preserving the guest experience and strengthening owner relationships.
Today, I bring that experience to independently owned hotels, hospitality entrepreneurs, developers and growing resort groups. My approach combines commercial discipline with an understanding of what makes a hospitality experience meaningful.
Connect with meWhere I can add value
Advice that connects the vision with the operating reality.
Engagements can be project-based, for a defined transformation, or ongoing as a trusted advisor to owners and leadership teams.
Hospitality Business & Portfolio Growth
Growth planning, new-market entry, business models, brand architecture and expansion frameworks for hotel, resort and villa businesses.
Hotel, Resort & Wellness Planning
Concept development, positioning, product mix, planning briefs and coordination with architects and specialist consultants.
Brand & Guest Experience Design
Brand promise, the end-to-end guest journey, service rituals, standards and experiences that guests remember.
Operational & Business Excellence
Operating reviews, SOPs, leadership development, quality systems, process improvement and performance discipline.
Owner Representation & Operator Selection
Operator evaluation, brand onboarding, management agreement discussions and alignment of owner and operator objectives.
Asset Performance & Repositioning
Improvement priorities, repositioning strategy, asset stewardship and long-term operating value.
Experience that shapes my work
Built in operations. Tested in growth.
From institution-building at IHCL to advising independent owners, my focus has been on making good ideas work at scale.
A defining chapter · IHCL
Helping build ama Stays & Trails
As a founding member of the brand, I helped scale a luxury villa portfolio from nine villas to more than 300 across 40 destinations. The work brought together brand standards, owner engagement, operational frameworks and guest experience as a single growth system.
9 → 300+Villas in the expanding portfolio
Operational excellence across hotel brands
Corporate business operations, new hotel planning and openings, and standards across Taj, Vivanta, Ginger and ama.
Business excellence at institutional scale
Senior assessor under the Tata Business Excellence Model, with assessment experience across 100+ hotels and Tata companies.
Leadership and service culture
Designed process improvement and service standards, and trained more than 2,000 managers in continuous improvement.
Independent owner and founder advisory
Now supporting hotel and resort concepts, growth decisions, operator engagement, guest experience and operating performance.
How I work
Understand the ambition.
Build the right foundations.
The nature of each engagement differs, but the principles remain the same: be clear about the purpose, protect the guest promise and make the business commercially sound.
Listen and examine
Understand the owner's intent, the market, the asset, the team and the commercial expectations before recommending a direction.
Define the right approach
Bring together concept, positioning, investment priorities, operating systems and the people needed to deliver.
Stay close to execution
Translate decisions into practical milestones, clear accountability and measurable improvement.
Perspectives & areas of interest
Questions worth asking
about hospitality today.
Themes I explore with owners and leadership teams. These are areas of advisory focus, rather than links to published articles.
When does wellness become an asset strategy rather than a hotel amenity?
Designing the business, experience and operating model around genuine guest needs and long-term value.
How can independent hospitality brands expand without losing their character?
Balancing consistent standards, owner economics, distribution capability and local distinctiveness.
What does it take to deliver a brand promise, every day?
Connecting service design with leadership behaviours, processes and accountability.
Your next chapter
Working on the next chapter of your hospitality business?
Whether you are developing a new property, repositioning an existing asset or planning your next stage of growth, I would welcome a conversation about your ambition, challenges and the support you may need.
Start a conversation ↗